Archives for October 2011

Business Continuity Institute takes leadership role to help develop the Emergency 2.0 Wiki


Paul Trebilcock, Emergency 2.0 Wiki Business Continuity Reference Group Leader

The Business Continuity Institute (BCI) Australasian Chapter is pleased to have the opportunity to be involved with the Emergency 2.0 Wiki initiative and lead the content development, management and promotion of the Business Continuity (BC) Section. 

The BCI is the world’s most eminent Business Continuity Management (BCM) institute and its name is instantly recognised as standing for good practice and professionalism. The aim of the BCI is to promote the art and science of Business Continuity Management worldwide.  The BCI currently has over 6000 members in 100 countries. 

The Wiki will be a key resource for the BCI community and will assist members to stay at the cutting edge of emergency communications technology.  For example, as new tools and applications are developed and released eg Google Plus, they will be posted on the Wiki and the BCI, in collaboration with the global Emergency 2.0 Wiki community, will develop practical guidelines on how to use these tools in the business continuity context. 

While the 2.0 Wiki has a focus on emergency communications, it will also compliment the BC Online Forum (BCOF), a BCI Australasian Chapter initiative.  The BCOF website is currently under development as a pilot project with the aim of providing a forum to facilitate information exchange between BC practitioners and stakeholders on issues, incidents and events occurring in the region.  

I strongly encourage all members of the BCI and the broader BC community to play an active role in supporting this valuable global initiative.  


Paul Trebilcock OAM, MBCI

Lead – Emergency 2.0 Wiki Business Continuity Reference Group

BCI Forum Leader – Queensland

Lead – BC Online Forum 



Editors note: To visit the wiki, click this link If you’d like to help write, edit, peer review or comment on wiki content, you will need to first register via the Emergency 2.0 Wiki LinkedIn Group. Everyone’s input is welcome.



Emergency 2.0 Wiki presents at Smart Government Conference, Canberra

Government delegates from around Australia learnt how to use social media in emergencies thanks to our presentation at the Smart Government  Conference held in Canberra from 6-8 September.

From all levels of government (local, state and federal) and from sectors as diverse as the arts, health, community, environment, transport and roads, education and emergency; delegates learnt how to use social media in all phases of an emergency.

 This presentation can be viewed full screen for the best effect. You can zoom in and out if you need to also, to make the words bigger. Simply click on the arrow to move you through the stages of the presentation.


With the Emergency 2.0 Wiki site as the reference source, attendees learnt “How to use social media in emergency management – to help your agency, employees and customers better prepare for, respond to and recover from emergencies.” Topics included:

  • setting up Facebook Accounts as a “one stop shop” for agency information and updates
  • locating online educational resources such as videos and smartphone apps on how to prepare for emergencies such as flood, cyclone or bushfire
  • empowering employees with the knowledge to find real time information that could save the lives of themselves and their loved ones, using Twitter, Smartphone Apps, Facebook and online maps
  • crowdsourcing real-time local information from the public using online community maps
  • monitoring the emergency and proactively responding to what is being said to, and about, the agency
  • planning for business continuity, establishing a temporary workforce and keeping in touch with geographically dislocated employees using Yammer, Skype and Google Docs
  • utilising social media to track and share real-time localised updates on the restoration of infrastructure and essential services and to promote the recovery efforts of other agencies, NGOs and community groups.

This presentation was important for a number of reasons. They key one being that we were able to share the message that all levels of government, from all sectors can help build community resilience – it is not just the domain of emergency services.

By leveraging the power of social media, government agencies can help their employees, their agencies and their customers to become more resilient to emergencies. While they may not be able to prevent emergencies and disasters, they can reduce their impact on communities.

And government agencies now have a resource to help them navigate how to use social media in emergency – the Emergency 2.0 Wiki (albeit, still under development).

Checkout the the presentation and share it with others. We’d love to hear what you think!