This reports page provides key emergency 2.0 reports and also reports on using wikis for government. It is recommended background reading for those planning to help develop the Emergency 2.0 Wiki.  For the latest resources (reports, guidelines, case studies and blogs) reflecting current and emerging trends and practices globally, please visit the Wiki Library.

Emergency 2.0 Reports

Hurricane Irene: an analysis of the use of social media, crowdsourcing and crisis mapping – An open document prepared on behalf of the Social Media in Emergency Management Community

This report provides a comprehensive analysis of how social media, crowdsourcing and crisis mapping was used during Hurricane Irene. It reviews the response by local/municipal agencies/entities,  state and federal agencies, NGOs and service agencies, digital volunteer communities and citizens, the media and the private sector. The report also shares key learnings and offers suggestions on how to better coordinate related activities at all levels. This is an open document inviting input.

Social Media and Disasters: Current Uses, Future Options, and Policy Considerations (2011) (PDF, 243 KB)

This report for the US Congress summarises how social media have been used by emergency management officials and agencies. It also examines the potential benefits, as well as the implications, of using social media in the context of emergencies and disasters.

Congressional Research Service Reports on Homeland Security are available at


Social Media in the 2011 Victorian Floods Report (2011)

The Office of the Emergency Services Commissioner and the Victorian State Emergency Service commissioned an independent research project to further understand and document social media activity in the 2011 Victorian floods. This report provides valuable findings and learnings. A video also accompanies the report.


Rebuilding a stronger more resilient Queensland (2011)

The information paper was prepared by the Queensland Reconstruction Authority to help build community resilience after the devastating Queensland floods and Cyclone Yasi of 2010/11. It also features examples of social media intiatives, and showcases the Emergency 2.0 Wiki on page 10 of the report in “Section 2: resilience in disaster management”.


Queensland Police Service – Social Media Case Study (2011) (PDF, 602KB)

Case study prepared by Queensland Police Service about social media response and practices during the floods and cyclones that struck Queensland in late 2010 and early 2011.


Social media breaks new ground for flood crisis response – Brisbane City Council case study (2011)

This Case study commissioned by the Australian Centre of Excellence for Local Government reviews Brisbane City Council’s social media campaign to communicate vital flood information to the community during the Brisbane Flood of early 2011. The report also covers how social media was utilised to successfully galvanise the community during the recovery.


Strengthening Youth Resilience to Natural Disaster with Smartphone Technology (2011)

This report was commissioned by Volunteering Queensland in 2011 to inform the development of an emergency smartphone app for youth. It presents a comprehensive analysis of the use of social media during the Queensland floods and Cyclone Yasi and mounts a powerful case for the critical role social media now plays in emergency communications.


Disaster Relief 2.0: The Future of Information Sharing in Humanitarian Emergencies 2011 (PDF, 5.7MB)

This report analyzes how the humanitarian community and the emerging volunteer and technical communities worked together in the aftermath of the 2010 earthquake in Haiti, and recommends ways to improve coordination between these two groups in future emergencies. The report was commissioned by the United Nations Foundation and Vodafone Foundation Technology Partnership in collaboration with the UN Office for the Coordination of Humanitarian Affairs (OCHA), and researched and written by a team at the Harvard Humanitarian Initiative.


Volunteer Technology Communities to encourage Open Development 2011 (PDF, 772KB)

This report examines the critical and powerful role that Volunteer Technology Communities (VTCs) are playing in humanitarian emergencies in the key areas of: mapping collaborations (eg International Network of Crisis Mappers and Open Street Map), online and on-site contribution and collaboration (eg Ushahidi and Crisis Commons) and public private partnerships (eg Random Hacks of Kindness). This report by the Global Facility for Disaster Risk Reduction and Recovery (GFDRR) makes recommendations on how the traditional development and humanitarian organisations can integrate with the VTCs to improve emergency management in future emergencies.


UN Report – New Technologies in Emergencies and Conflicts (2010)

This report looks at innovation in the use of technology along the timeline of emergency management, from emergency preparedness and alerts to disaster response, recovery and rebuilding. It profiles organizations whose work is advancing the frontlines of innovation, offers an overview of international efforts to increase sophistication in the use of IT and social networks during emergencies, and provides recommendations for how governments, aid groups, and international organizations can leverage this innovation to improve community resilience.


Local Government Use of Social Media to Prepare for Emergencies  (2010)

This report examines local government use of social media in emergencies and it contains case studies, best practices, recommendations and resources. This report was produced by the International Professional Local Government Management Association (ICMA)


Emergency 2.0 Australia Taskforce Report to Gov2.0 Taskforce (2010)

This report was commissioned by the Gov2.0 Taskforce and its recommendations informed the Gov2.0 Taskforce report to the government in 2010.  It was developed in 2009, after the Victorian Bushfires, to examine how social media and geospatial tools can be used for emergency response. It also benchmarked current and emerging practice around the globe. While we’ve had a lot of progress in this space (ie Facebook has risen to the forefront), it is essential background reading for this emergency2.0 wiki and its ‘future scenarios’ were an inspiration.

Emergency 2.0 Project Website:

The website for the above report is an excellent example of utilising social media to crowdsource information to inform the report and to engage the community. As well as blogs, tag clouds, Twitter feed, Delicious links, they also ran a competition web2.0 style that enabled voting – for people to submit ideas on how to utilise web2.0 for emergency management.


Wiki Reports (for Government)

Future Melbourne Wiki Post-Implementation Review (2009)

Melbourne Council in Australia used a Wiki to create its “Future Melbourne” strategic plan. The Post Implementation Review identifies key successes, learnings and recommendations. NB: the article with link to the report is in the middle of the page.


Government 2.0 Best Practices Wiki Australian Govt Social Media Handbook

While this is not a report, and in fact is a wiki, we have included it to provide an example of what’s been done in the social media guidelines space via a wiki, and the type of info the guidelines could contain. However, as you can see from the discussions page, getting input is challenging, hence why we plan to establish a dynamic collaborative site, and utilising web2.0 tools to encourage people to get involved, with a blog, forum (via LinkedIn) and Twitter feed.


Using Wikis in Government: A Guide for Public Managers (2011)

This report examines the use of Wikis in nine case studies where Wikis are used intra-organisationally, inter-organisationally, or for public engagement. Based on these case studies, the report identifies key challenges and best practices for implementing wikis in an organisation.



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