#IDRC2014… we came, we saw, we shared with the world!

We are pleased to share highlights of our presentation to the 5th International Disaster and Risk Conference #IDRC2014 at Davos Switzerland 24-28 August 2014, organised by the Global Risk Forum in cooperation with the United Nations Office for Disaster Reduction (UNISDR).

We were excited to have this opportunity to showcase the Emergency 2.0 Wiki on the world stage, share our message on how countries can build disaster resilience through a whole of community approach to using social media, and also influence future world policy.

It was a powerful opportunity to share how our work had supported the implementation of the Hyogo Framework for Action, and to influence future world policy, making recommendations for the Post 2015 Disaster Risk Reduction Framework to be ratified at the UN World Conference WCDRR in Sendai Japan in 2015. We did this via our presentation, an extended abstract, a personal statement and a video Red Chair Statement.

emergency2.0wiki_logo_colour_lowres (2)How our work supported the implementation of the Hyogo Framework for Action:

  • Priority 1: Promoting community participation and social networking
  • Priority 2: Providing guidance on how to act on early warnings via social media
  • Priority 3, 5: Facilitating exchange of information on good practices and lessons learned
  • Priority 4: Providing a social media accessibility toolkit for people with disabilities

csm_idrc2014_6fe511616eRecommendations to address the main gaps, needs and further steps to be addressed in the Post 2015 Framework for Disaster Risk Reduction in:

  • Research: provide practical recommendations for using social media, lessons learned, short timeframes to ensure relevance
  • Education & Training: capacity build communities to use social media
  • Implementation & Practice: provide social media tools and platforms to enable the community to help themselves and each other
  • Policy: apply a whole of community approach to using social media in disasters, recognising the potential for social media to make resilience a social norm

Red Chair Statement

To view our submission documents, please visit our policy submission page.

Our presentation

Our presentation topic was “The importance of a whole of community approach to using social media for disaster resilience and how the Emergency 2.0 Wiki can help.”

We believe that social media can play a transformative role in making disaster resilience a social norm. Social media offers the potential to help create a level of resilience that ensures communities don’t just ‘bounce back’ after a disaster, but ‘bounce forward’, becoming stronger with increased social networks, social cohesion and social capital.

This requires a ‘whole of community approach’ in which the community becomes partners in using social media for disaster resilience. We explained how along with emergency response agencies, all sectors of the community: local government, schools, hospitals, ngos, community groups, faith based groups, service clubs, business and citizens; have a role to play in disaster resilience, showcasing examples from around the world.

We also made special mention of the vital role of digital volunteers.

We emphasised the need for capacity building and to provide the social media tools to empower the community to help themselves & others in disasters #IDRC2014:

This involved highlighting the importance of empowering people with a disability to overcome social media accessibility issues to access alerts, and we showcased our social media accessibility toolkit for resilience:

Strategic Contacts

We also made strategic contacts for potential future alliances and projects. Watch this space for updates…

With thanks to our Sponsor
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We would like to thank our major sponsor, Emergency Management Australia, part of the Australian Attorney General’s Department, for making our presence at #IDRC2014 possible.

We also thank our other numerous supporters who also contributed to make this a reality.

We look forward to continuing to help the international community use social media to ensure disaster resilience becomes a social norm.

Many thanks,


Eileen Culleton, Founder & CEO (Voluntary role)

p.s. Thank you to everyone who supported our participation in #IDRC2014… together we are making a difference to build disaster resilience and save lives.
p.p.s. Follow us on Facebook

Introducing our first Guest Tweeter!

Patrice Cloutier

We are pleased to announce that our first Guest Tweeter for @emergency20wiki, Patrice Cloutier, will start tweeting for us this week!

This is a new initiative in which we will be inviting leaders in social media and emergency communications from around the world to Guest Tweet for a month. This will provide our wiki community with increased exposure to the latest news and developments in the field from different global perspectives.

Patrice Cloutier, from Ontario, Canada, is respected internationally as a leader in social media and emergency communications and his two blogs, crisis comms command post and Crisis & Emergency Communications on PTSC-Online provide valuable insights to this field. Patrice also leads the Wiki Emergency Response Reference Group.

Patrice describes himself as:

  • an interested observer of social media’s role in emergency management and crisis communications
  • avid blogger
  • civil servant in Ontario, Canada
  • former journalist

We look forward to his tweets!

PS. You can also follow him on Twitter on @patricecloutier.



Eileen Culleton, Founder & CEO (Voluntary role)

Mid year update – creating Emergency 2.0 Ready Communities

Philippe Borremans, Emergency 2.0 Wiki Reference Group member, showcased the Wiki and shared the ‘Emergency 2.0 Ready Communities’ message at the World Communication Forum Communication on Top, in Davos, Switzerland. Photo via Picasa Com on Top 2012

We started this year with a big agenda, and as we’ve reached the mid year mark, we thought it was important to share what we’ve achieved so far, together, in helping to create Emergency 2.0 Ready Communities in 2012. We also thought we’d take the opportunity to share how we aim to meet some of the challenges ahead and invite your input and ideas…

Education and Training

We presented at industry conferences, seminars and workshops on how all industry sectors and the community can use social media and new technology in emergency prevention, preparation, response and recovery. These included:

China Emergency Management Delegation visit to Australia, hosted by AXCEN

The business continuity community in Brisbane, Australia, gained practical tips on “Becoming Emergency 2.0 Ready – using social media for business continuity”  at a June Continuity Forum presentation by Eileen Culleton, Emergency 2.0 Wiki CEO (voluntary). Photo courtesy Ashleigh Scott, Continuity Forum.

We presented at Queensland, Australia’s first GovCamp, an ‘unconference’ facilitated by Gov2qld, designed for idea sharing and collaboration among people from government and people interested in government. Attendees to the Emergency 2.0 Wiki presentation learnt how to use the wiki to help themselves, their agency, employees and community become Emergency 2.0 Ready. Photo courtesy Matt Murray via Flickr

We showcased the Emergency 2.0 Wiki to the China Emergency Management Delegation during their March visit to Australia and shared how social media can be utilised to build resilience and help communities better prevent, prepare for, respond to and recover from emergencies. Image courtesy of host, AXCEN

We’re also confirmed to present to the government sector at Gov 2.0 Conference 2012 in Canberra, Australia, on 24 October on “Utilising social media to build resilience to emergencies”.

In the later half of the year we aim to meet the accelerating demand for capacity building in communities by providing “Emergency 2.0 Ready Train the Trainer” sessions for organisations such as professional industry associations, councils and service clubs. If you are interested in these sessions, please contact us.


We have formed an alliance with the Risk Management Institution of Australasia (RMIA), Australasia who will lead the Wiki Risk and Mitigation Reference Group. This will include facilitating content development and peer review of the risk management content of the Wiki. A guest blog from the RMIA will appear soon.

We have also formed a knowledge sharing/networking alliance with Partnerships Towards Safter Communities (PTSC Online), Canada to share information on best practices for using social media to support emergency management.

We’re in discussions with a number of key organisations/groups from across the globe and from a broad range of industry sectors (humanitarian aid, health, community, ICT and government) and hope to announce more alliances soon. For more information checkout our Alliances page.

Community Engagement

Utilising Twitter, we undertook community engagement, awareness and education activities to promote the use of social media and new technology for building community resilience including:

Anniversary of the Japan earthquake and tsunami

We encouraged the public to load emergency apps on their mobile phones as part of their emergency preparation and provided links to the Wiki Apps page for earthquake and tsunami alerts

Digital Volunteering

We raised awareness of the importance of digital volunteering

Support during emergencies

During the floods that inundated Australia in March we encouraged the public to help others by sharing emergency information via social media

And during the tornados that struck the US in March we retweeted @HumanityRoad‘s tip on saving power on your cell phone. For more tips checkout the Wiki.

Business Continuity Awareness Week #BCAW

During BCAW (19-23 March) we ran a Twitter campaign sharing tips on how organisations can use social media for business continuity and links to business continuity content on the Wiki. We also shared tips with Business Continuity groups on LinkedIn.

We celebrated our 1st Twitter Birthday!

Guest Tweeters

We will be inviting leaders in social media and emergency communications from around the world to Guest Tweet for the Emergency 2.0 Wiki. This will provide our wiki community with increased exposure to the latest news and developments in the field from different global perspectives. We are pleased to announce that our first Guest Tweeter will be Patrice Cloutier, respected globally as a leader in this field. Patrice also leads the Wiki Emergency Response Reference Group and you can follow him on @patricecloutier. Watch this space for an announcement on when he will officially start tweeting for us…


Our Emergency 2.0 Wiki LinkedIn group members shared news, links, resources and tips on how emergency agencies, NGOs, government agencies, schools, business, the media and the public can utilise social media to better prepare for, respond to and recover from emergencies. There was also valuable discussion and lively debate on ‘hot topics’.  If you haven’t joined the group yet, please do; all are welcome.

PulsePoint App (iPhone) empowers everyday citizens to provide life-saving assistance to victims of emergencies

Technology Innovation

As new emergency apps were released we added them to the Wiki Apps page and promoted them via Twitter and our LinkedIn Group. The identification of new apps was greatly aided by Wiki Emergency Preparation Reference Group member Kim Stephens through her iDisaster 2.0 Blog and Wiki community member John McCubbin sharing his Delicious links.

New countries join the Emergency 2.0 Wiki Community

In the past few months we have welcomed new members to our Twitter and LinkedIn communities from the following regions:

  • Europe: Russia, Estonia, Bulgaria, Denmark, Switzerland, Greece, Turkey
  • Latin America: Guatemala, Brazil
  • Middle East : United Arab Emirates, Qatar
  • Pacific: Vanuatu
  • Asia: Singapore, India, Japan

Accessibility Reference Group – Call for expression of interest

We are establishing a Wiki Accessibility Reference Group to collaborate and share tips and resources for using social media to help our most vulnerable – people with a disability – better prepare for, respond to and recover from emergencies.  Accessibility specialist Richard Corby is leading the establishment of the Reference Group, so if you are interested in participating, please email richard@webbism.com.

Funding Support

As a not for profit in the ‘startup phase’, run entirely by volunteers, the Emergency 2.0 Wiki requires funding support to enable us to continue to provide and develop this free resource for all and to respond to the accelerating demand globally for our education and community engagement activities to help capacity build our communities.  We are developing our fundraising strategy and are working to secure support and funding from a range of sources such as:

  • Pro Bono Partnerships – we are extremely grateful that Bentleys have recently generously come on board as our auditors. We are still seeking pro bono partnerships for accounting services, web and graphic design and other services.
  • Grant funding – we will be seeking grant funding and are looking for partners to join us to co-deliver programs.
  • Donations – we will soon establish a donation page to enable people to directly support the Wiki.

If you would like to help with any of the above, please checkout How to Help.

Thank You!

In closing, we’d like to thank you for being a part of the Emergency 2.0 Wiki community and for your support so far this year in helping to create Emergency 2.0 Ready communities in 2012. If you would like to get involved checkout How to Help for all the different ways you can participate. As always, we’d love your feedback and ideas, so please contact us.

From the founding directors (voluntary): Eileen Culleton (CEO), David Eade and Denver Gibson.

Wishing you a safe and peaceful Christmas and New Year

As this year draws to a close, we would like to wish our global Emergency 2.0 Wiki community a safe and peaceful Christmas and New Year.

It has been a momentous year, which began with the unprecedented disasters that swept our globe and ended with the launch of the Emergency 2.0 Wiki – a free global resource for using social media in emergencies.

And today, we are thrilled to announce that we officially became a not for profit company, Emergency 2.0 Wiki Ltd, just in time for Christmas!

We are very grateful to Joanne Redburn (NFP Lawyers and formerly of Hynes Lawyers) and Michael Boughey (Hynes Lawyers) for all their hard work in making this happen.

Our three founding directors are David Eade, Co-founder and Coordinator, Government 2.0 in Queensland Community of Practice (CoP that initiated the Wiki), Denver Gibson, Wiki Working Group Member and Business Development Manager at Mammoth Media, our technology and web hosting partners, and myself (Eileen Culleton), Project Leader and now proud CEO (albeit in a voluntary capacity)!

We would like to take the opportunity to thank each and every one of you for helping to make the vision of creating an Emergency 2.0 Wiki – a free global resource for using social media and new technologies in emergencies – a reality in 2011.

Now we look forward to working together to making our vision – of building resilient communities empowered with the knowledge to use social media in emergencies – a reality in 2012.

With warmest wishes and lots of cheer,


Eileen Culleton

Founder and CEO (Voluntary role)

ps. the launch of the Wiki is now on YouTube… thanks to JPL Media and GigTV