Wiki facilitates international review of new SMEM guide

We are proud to announce the Emergency 2.0 Wiki facilitated an international review of a new social media for emergency management guide which is freely available to all online.

The guide, “Social Media in an Emergency: A Best Practice Guide” was developed for the emergency management sector in New Zealand by the Wellington Region Civil Defence Emergency Management (CDEM) Group and prepared by Opus International.

Due to the Emergency 2.0 Wiki’s role as a global hub facilitating collaboration and knowledge sharing across all industry sectors, we were asked to facilitate an international review of the draft guide by experts in SMEM to provide insights and input.

As well as the emergency sector these experts were also drawn from the health, government, academia and private sectors (see list of contributors below).

While developed for emergency managers, this guide provides valuable generic content and practical tips, checklists and templates that could be adapted by all industry sectors aiming to become emergency 2.0 ready.

Topics include:

Before an Emergency

  • Important considerations before engaging in social media
  • Technology types
  • Policy and strategy
  • Staffing and resourcing
  • Streamlining information release and labelling of reliability
  • Legal considerations
  • Building your online presence

 During an emergency

  • Resource allocation
  • Links with the community and other organisations
  • Building trust with the community during an event
  • Information out (including alerts and information release, addressing rumours)
  • Information In (analytic tools, validating community information)

After an Emergency

  • Some quick tips (including evaluating your social media response)

Checklists and templates

  • Checklists for actions to take before, during and after an emergency
  • Templates for monitoring of information, and information release and alerts

It is important to highlight this is only the third social media for emergency management guide in the world to be published and made freely available online (if you know of any others please tell us). The other two, also available via the Emergency 2.0 Wiki Library are:

  • “Project to Advance Crisis and Emergency Communications” via Partnerships Towards Safer Communities (PTSC-Online) created for the Canadian emergency management sector
  • “Use of Social media in crisis communication” via Kortom created for the Flemish emergency management sector

These guides were also referenced in the development of this guide, as was the Emergency 2.0 Wiki. We have also added the guide as a resource to the Wiki Emergency Preparation, Emergency Response and Emergency Recovery sections.

International Review Contributors

We would like to thank the following experts (drawn from the emergency, government, health, academia and private sectors) who contributed their time and expertise to reviewing the guide:

We hope this guide will help to accelerate the adoption of social media for emergency management globally and we encourage you all to share it widely. It is also available online for free download from the Wellington Region Civil Defence Emergency Management (CDEM) Group website.

Cheers,

Eileen

Eileen Culleton, Founder & CEO (Voluntary role)

Introducing our first Guest Tweeter!

Patrice Cloutier

We are pleased to announce that our first Guest Tweeter for @emergency20wiki, Patrice Cloutier, will start tweeting for us this week!

This is a new initiative in which we will be inviting leaders in social media and emergency communications from around the world to Guest Tweet for a month. This will provide our wiki community with increased exposure to the latest news and developments in the field from different global perspectives.

Patrice Cloutier, from Ontario, Canada, is respected internationally as a leader in social media and emergency communications and his two blogs, crisis comms command post and Crisis & Emergency Communications on PTSC-Online provide valuable insights to this field. Patrice also leads the Wiki Emergency Response Reference Group.

Patrice describes himself as:

  • an interested observer of social media’s role in emergency management and crisis communications
  • avid blogger
  • civil servant in Ontario, Canada
  • former journalist

We look forward to his tweets!

PS. You can also follow him on Twitter on @patricecloutier.

Cheers,

Eileen

Eileen Culleton, Founder & CEO (Voluntary role)

Wishing you a safe and peaceful Christmas and New Year

As this year draws to a close, we would like to wish our global Emergency 2.0 Wiki community a safe and peaceful Christmas and New Year.

It has been a momentous year, which began with the unprecedented disasters that swept our globe and ended with the launch of the Emergency 2.0 Wiki – a free global resource for using social media in emergencies.

And today, we are thrilled to announce that we officially became a not for profit company, Emergency 2.0 Wiki Ltd, just in time for Christmas!

We are very grateful to Joanne Redburn (NFP Lawyers and formerly of Hynes Lawyers) and Michael Boughey (Hynes Lawyers) for all their hard work in making this happen.

Our three founding directors are David Eade, Co-founder and Coordinator, Government 2.0 in Queensland Community of Practice (CoP that initiated the Wiki), Denver Gibson, Wiki Working Group Member and Business Development Manager at Mammoth Media, our technology and web hosting partners, and myself (Eileen Culleton), Project Leader and now proud CEO (albeit in a voluntary capacity)!

We would like to take the opportunity to thank each and every one of you for helping to make the vision of creating an Emergency 2.0 Wiki – a free global resource for using social media and new technologies in emergencies – a reality in 2011.

Now we look forward to working together to making our vision – of building resilient communities empowered with the knowledge to use social media in emergencies – a reality in 2012.

With warmest wishes and lots of cheer,

Eileen

Eileen Culleton

Founder and CEO (Voluntary role)

ps. the launch of the Wiki is now on YouTube… thanks to JPL Media and GigTV