#IDRC2014… we came, we saw, we shared with the world!

We are pleased to share highlights of our presentation to the 5th International Disaster and Risk Conference #IDRC2014 at Davos Switzerland 24-28 August 2014, organised by the Global Risk Forum in cooperation with the United Nations Office for Disaster Reduction (UNISDR).

We were excited to have this opportunity to showcase the Emergency 2.0 Wiki on the world stage, share our message on how countries can build disaster resilience through a whole of community approach to using social media, and also influence future world policy.

It was a powerful opportunity to share how our work had supported the implementation of the Hyogo Framework for Action, and to influence future world policy, making recommendations for the Post 2015 Disaster Risk Reduction Framework to be ratified at the UN World Conference WCDRR in Sendai Japan in 2015. We did this via our presentation, an extended abstract, a personal statement and a video Red Chair Statement.

emergency2.0wiki_logo_colour_lowres (2)How our work supported the implementation of the Hyogo Framework for Action:

  • Priority 1: Promoting community participation and social networking
  • Priority 2: Providing guidance on how to act on early warnings via social media
  • Priority 3, 5: Facilitating exchange of information on good practices and lessons learned
  • Priority 4: Providing a social media accessibility toolkit for people with disabilities

csm_idrc2014_6fe511616eRecommendations to address the main gaps, needs and further steps to be addressed in the Post 2015 Framework for Disaster Risk Reduction in:

  • Research: provide practical recommendations for using social media, lessons learned, short timeframes to ensure relevance
  • Education & Training: capacity build communities to use social media
  • Implementation & Practice: provide social media tools and platforms to enable the community to help themselves and each other
  • Policy: apply a whole of community approach to using social media in disasters, recognising the potential for social media to make resilience a social norm

Red Chair Statement

To view our submission documents, please visit our policy submission page.

Our presentation

Our presentation topic was “The importance of a whole of community approach to using social media for disaster resilience and how the Emergency 2.0 Wiki can help.”

We believe that social media can play a transformative role in making disaster resilience a social norm. Social media offers the potential to help create a level of resilience that ensures communities don’t just ‘bounce back’ after a disaster, but ‘bounce forward’, becoming stronger with increased social networks, social cohesion and social capital.

This requires a ‘whole of community approach’ in which the community becomes partners in using social media for disaster resilience. We explained how along with emergency response agencies, all sectors of the community: local government, schools, hospitals, ngos, community groups, faith based groups, service clubs, business and citizens; have a role to play in disaster resilience, showcasing examples from around the world.

We also made special mention of the vital role of digital volunteers.

We emphasised the need for capacity building and to provide the social media tools to empower the community to help themselves & others in disasters #IDRC2014:

This involved highlighting the importance of empowering people with a disability to overcome social media accessibility issues to access alerts, and we showcased our social media accessibility toolkit for resilience:

Strategic Contacts

We also made strategic contacts for potential future alliances and projects. Watch this space for updates…

With thanks to our Sponsor
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We would like to thank our major sponsor, Emergency Management Australia, part of the Australian Attorney General’s Department, for making our presence at #IDRC2014 possible.

We also thank our other numerous supporters who also contributed to make this a reality.

We look forward to continuing to help the international community use social media to ensure disaster resilience becomes a social norm.

Many thanks,

Eileen

Eileen Culleton, Founder & CEO (Voluntary role)

p.s. Thank you to everyone who supported our participation in #IDRC2014… together we are making a difference to build disaster resilience and save lives.
p.p.s. Follow us on Facebook

An open letter to the #SMEM community… please RT!

http://www.abc.net.au/news/2011-08-27/nasa-image-of-hurricane-irene-over-us-east-coast/2858292

Congratulations to all who have used #SMEM, this is your first anniversary of using the hashtag!  

Your commitment to saving lives… by leveraging the power of social media… is truly inspiring. 

This year we’ve witnessed (and many of us have experienced first-hand) unprecedented global disasters… from the Australian floods and Cyclone Yasi, to the New Zealand Christchurch earthquake, Japan earthquake, tsunami and nuclear disaster, US tornados, Hurricane Irene, the Thailand floods, this week’s Turkey earthquake… and too many more to list.

 

And throughout all these disasters –  this year – something very special has happened… the global #SMEM community has rallied as one to help… thousands of tweets, Facebook posts and Youtube videos have been shared and numerous crowdsource maps created and populated to help save lives… and to help people and communities get their lives back on track. 

And after each disaster, the race has been on –  to try to learn from how we responded and regroup for the next one… thousands more tweets have been shared, hundreds of blog posts written and discussed, scores of case studies and reports published and countless seminars, workshops and conferences have been held around the world.

Image courtesy The Emergency 2.0 Australia Project for the Government 2.0 Taskforce Report 2010

The thirst to understand and leverage the power of social media and web 2.0 technology to save lives and to help others to save lives… is unquenching. 

Now imagine… if there was one online site to collate all that knowledge… all those learnings…. all those ‘how to’ tips… and, just as importantly ‘what not to do’…. as we go along… and after each disaster.

Imagine if there was one site where you could see practical examples by agencies… screen shots of tweets, Facebook pages, crowd source maps… that you could refer to when you’re developing your own sites?

A site that listed all the Twitter and Facebook addresses of every agency involved in emergencies (including the NGOs and media) around the globe so there would be no last minute rush to create multiple lists?

Imagine… if we had a ‘Wikipedia’ on how to use social media in emergencies… that was also a ‘live’ resource for key links?

Imagine if this ‘Wikipedia’ could be used by business, schools, government agencies, community agencies, the media… and the general public?

Imagine how resilient our communities would be to disaster?

 Now stop imagining…. because it’s here…. the Emergency 2.0 Wiki is your global resource!

 But to get it from ‘under development’ to ‘live and ready for the public’… your Wiki needs you… your links… your tips… 

Your Wiki… is a voluntary, global initiative… a resource being created by professionals from from all industry sectors, around the world, who want to make a difference to help save lives… people just like you… volunteering their time… such as: 

Patrice Cloutier, Team Lead, Strategic Communications Unit at Ontario Ministry of Community Safety and Correctional Services, from Ontario, Canada, who also writes the crisis comms commandpost blog

Kirsten Tanner, Emergency Management Officer at Department of Human Services,  VIC, Australia

Kim Stephens, Research Associate at Claire B. Rubin & Associates ((Baltimore, Maryland,USA), who also writes the idisaster2.0 Blog

Paul Trebilcock, Business Continuity Institute (BCI) Forum Leader, QLD Business Continuity Australasian Chapter and Director at JBT Global

Philippe Borremans, Chief Social Media Officer at Van Marcke, Online Public Relations & Social Media Consultant/Trainer at Conversationblog (Brussels, Belgium)

Rae Allen, Lead developer, Local Online at Australian Broadcasting Corporation, (from QLD, Australia)

Daniele Malerba, IT Consultant to the United Nations World Food Programme,  (from Rome, Italy)

And many more, who you will see when you checkout the Wiki, who are doing their bit, but they need your help. 

The Wiki has ‘seeded content’… but it needs more eg: 

 We now have a growing library of case studies and reports, but we need to turn them into practical guidelines that everyone can use…  

And, we are in a race against time…in 4 weeks, on Thursday 8 December… we are officially launching the Emergency 2.0 Wiki to the world! 

We can’t wait…this Summer season for our southern hemisphere neighbours is predicted to be another harsh one of cyclones, floods and bushfires… and the winter season for the northern hemisphere of snowstorms and blizzards needs a resilient, prepared community! 

We are in a race against time to save lives! 

Help us to make this Wiki a valuable resource, for the emergency management community, schools, business, government, media… and for the public. 

Haven’t used a wiki before? Don’t worry, you can’t break anything… if you accidentally delete something it can be ‘rolled back’. 

Don’t know where to start? There’s a report on the learnings from Hurricane Irene, an open doc created by the SMEM community that just needs key points turned into bullet point guidelines, along with some screen shots and links. Patrice Cloutier is leading this effort  in developing the Emergency Response section

Still not keen on editing a Wiki? That’s fine too, you can still help in so many ways, such as tweeting your tips, sending links, posting discussions on the LinkedIn Group. 

It takes a global community to create a global Emergency 2.0 Wiki.

 Please register now, via LinkedIn… to join us and follow us on Twitter @emergency20wiki

Together, the #SMEM community can do it! 

Thank you, 

Eileen 

Eileen Culleton, Emergency 2.0 Wiki Project Leader (Voluntary) 

PS. Together we can create a global resource that will help to save lives…

Emergency 2.0 Wiki launched for global collaborative input

Launching the Wiki from the Local Disaster Coordination Centre, the Wiki Working Group Members (L to R: Desley Gilbey, Tracy Whitelaw, Klynt Oberto, Cat Williams, Matt Kassay, Denver Gibson, Eileen Culleton, Karen Schofield, Rae Allen) The rest are tweeting and blogging elsewhere! (Photo courtesy Tim Miller)

Tonight the Emergency 2.0 Wiki launched for global collaborative input via an online blitz! Launching from the Local Disaster Coordination Centre in Brisbane Australia, the Wiki Working Group are on our laptops, mobile phones and notebooks, tweeting, posting discussions and blogging!

In early 2011 the world experienced unprecedented disasters – the Queensland floods, Cyclone Yasi, the Christchurch earthquake, the Japan earthquake, tsunami and nuclear crisis and the US tornados. During this time we witnessed the power of social media used to send instant warnings to save lives, to share realtime information, and to enable the community to help one another.

The Emergency 2.0 Wiki aims to empower people everywhere with the knowledge of how to use social media in emergency situations.

For the public the wiki has:

For emergency agencies, government, community and business the wiki has:

This wiki project is a new collaborative model for sharing and advancing knowledge – to provide best practice guidelines on how to utilise social media in all phases of emergency communications (prevention, preparation, response and recovery).

This Wiki is a volunteer initiative of the gov2qld group, a community of practice of professionals working in the government and social media space.

It takes a community to create a wiki and we need your participation! This wiki is currently a framework, we will be ‘crowdsourcing’ input from all sectors of the community including emergency services, government, community agencies, business, ICT, the voluntary technical community, the education sector, the media and the public…

Checkout the Wiki … and check out the ‘seeded content’ to provide an example of the type of content we aim to produce (practical and easy to follow!!!)

Checkout this blog site too, as it provides information on the project, future scenarios of what an emergency 2.0 empowered community will look like, frequently asked questions, events and resources.

We aim to have the wiki ready for November for the southern hemisphere summer season of floods, cyclones and bushfires…and the northern hemisphere winter season of blizzards… So we have 3 months to make this happen!

To contribute to the Wiki, you do need to register, via the Emergency 2.0 LinkedIn group.  Also please share with people you know who would be interested in helping.

We are also establishing Reference Groups to lead the development of key sections of the wiki. If you have expertise that you feel could assist we’d love to hear from you.

We look forward to welcoming you to the Emergency 2.0 Wiki Community!

For media enquiries please contact the Project Leader, Eileen Culleton eileenculleton@gmail.com

Brisbane City Council’s social media use during the floods of January 2011

Brisbane City Council Floods House Image

Flood affected house in Brisbane - Brisbane City Council

The flood events in Queensland in January 2011 continue to haunt many individuals throughout the state. With record-breaking flood levels in many areas, the City of Brisbane prepared itself for what some feared may be flooding worse than the infamous 1974 floods which engulfed the city. Brisbane City Council knew that they needed to quickly and efficiently communicate with as many residents as possible, so alongside door-knocking, media releases, radio announcements and more, they turned to social media to help disseminate information quickly and accurately.

The response to Council’s social media use during the flood has been overwhelmingly positive and the Independent Review conducted into the flood earlier this year commended Council’s use of Facebook, Twitter and YouTube to help spread urgent information to the community. As Council’s social media officer, it has been extremely satisfying to know that we used social media in the floods in such a widely acclaimed way. More importantly however, it was most satisfying to see the impact it had on individual lives, as well as the wider community. This case study highlights the way that we handled our social media in a crisis and the impact it had on helping to clean up Brisbane after the floods.

The Emergency 2.0 Wiki will add this case study to the to the resources section and ensure that we incorporate the learnings into the development of the guidelines.  We are also keen to crowdsource case studies on how social media was used during the Christchurch Earthquake, the Japan Earthquake, Tsunami and Nuclear Disaster and the recent US Tornados. Please contact us if you can assist.