Employee Emergency training

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Reference Group Emergency Preparation, Employee Engagement
[Kim Stephens]

The Emergency Preparation Reference Group will be managing the overall development of content for this section and will be a point of contact for questions or help. We are still seeking nominations for this group, so if you are interested, please visit the Reference Group information page on the blogsite and contact us.

Otherwise, please jump in and make a start with adding content. If you aleady have guidelines for employee emergency training for utilising social media and web 2.0 tools, please adapt them to develop generic guidelines for use by everyone. Also, (if you have permission), please link to them in "Examples'.


Contents

Introduction

Training employees on how to use social media in emergencies

Incoporate into:

  • staff induction
  • intranet
  • emergency drills
  • emergency communications procedures


Additional Guidelines by Sector

Emergency Sector

  • Cloutier, Patrice and Barry Radford. "Project to Advance Crisis and Emergency Communications." April, 2011. PTSC-Online. A social media "toolkit" filled with hyperlinks to valuable sources about how, and why emergency management organizations can use social media not only to provide information to the public, but also to gain situational awareness from the public. Accessed, May 31, 2011.
  • Currie, Donya. “Special Report: Expert Round Table on Social Media and Risk Communication During times of Crisis: Strategic Challenges and Opportunities.” 2009. Booz Allen & Hamilton. 16 July 2010 [1]
  • Chavez, Craig et. al. "Local Governments Use Social Media to Prepare for Emergencies." ICMA 2010. Accessed 1 Dec. 2010. [2]
  • Lesperance, AM et.al "Social Networking for Emergency Management and Public Safety." August 2010. Prepared for Department of Energy by Battelle. Accessed Sept. 2010. [3].
  • Meier, Patrick. "Verifying Crowdsourced Social Media Reports for Live Crisis Mapping: An Introduction to Information Forensics" November 29, 2011. Accessed: December 4, 2011. [4]
  • Sutton, Jeannette et al. "BackChannels on the Front Lines: Emergency Use of Social Media in the 2007 California Wildfires". Proceedings of the 5thInternational ISCRAM Conference – Washington, DC, USA, May 2008F. Fiedrich and B. Van de Walle, eds.Accessed Jan, 2011. [5].

Government Sector

  • How-to.Gov "A resource for government workers to find and share guidance, best practices, new ideas, common challenges, lessons learned, and successes – all toward the goal of improving customer service across the federal government." Accessed 2011. [6]
  • Herbst, Adrian and Casey Lide. "Social Media: The Good, the Bad and the Ugly." International Municipal Lawyers Association. October 2010. From the introduction: "This paper provides an update on a variety of topics regarding the increasingly extensive development and use of online social media by individuals, businesses and governments. This presentation builds on prior publications by our firm in related areas, including, “Legal and Policy Issues Relating to Social Networking." Applications.” [7]

Community sector

  • Barkat, Hadi, et. al. "Citizen 2.0: 17 examples of Social Media and Government Innovation" RedCut and Swissnex, Boston. "The purpose of this paper is not to serve as a template, but to provide highly successful examples of social media and government innovation that can serve as inspiration."Accessed 3 November 2011. [8]
  • Bloomberg, Mike. "New York City Digital Roadmap". A comprehensive strategy paper for how NY will achieve it's digital goals. Lots of good items here for other cities to use as a model. [9]
  • McShea, Kathleen. " Privacy Impact Assessment for the Use of Social Networking Interactions and Applications Communications/Outreach/Public Dialogue". Department of Homeland Security. 16 September, 2010. Accessed October 2010. [10].
  • The World Bank. "Volunteer Technology Communities: Open Development." Global Facility for Disaster Reduction and Recovery – GFDRR Labs. Accessed December 4, 2011. [11]

Education Sector

  • Stephens, Kim "Social Media's Application for University Emergency Management Preparedness and Response", July 2011. [12]

Health Sector

  • U.S. Center for Disease Control and Prevention. "The Health Communicator's Social Media Toolkit". [13]

Business Sector

  • Social Media for Business. Has a great overview of why Social Media is important--not necessarily for just crisis communications but all communications and engagement. Good overall information in the presentation. [14]

Examples

  • Brice, Tim. "How to Use Twitter for Situational Awareness." National Weather Service. [15]

Case Studies

  • Reuter, Christian, Alexandra Marx and Volkmer Pipek. "Social Software as an Infrastructure for Crisis Management--a Case Study About Current Practice and Potential Usage." Abstract: "In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software’ we will provide the state-of-the-art on current social software use in crisis management." Proceedings of the 8th International ISCRAM Conference--Lisbon, Portugal, May 2011.
  • U.S. Department of Commerce: NOAA. "NWS Central Region Service Assessment, Joplin, Missouri, Tornado-May 22, 2011." July 2011. Accessed Sept. 30, 2011. Mentions social media and points out problems with current alert and warning systems. [16]
  • Queensland Police Service Disaster Management and Social Media - a case study

References and Links

Personal tools