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This section provides a hub of key references and links cited in the Emergency 2.0 Wiki.

Guidelines - Emergency 2.0

Contributor Info
Reference Group	(All)
Additional Contributors	User:TimMiller, User:RaeAllen

Community Engagement Guidance and Best Practices via First Responder Communities of Practice Virtual Social Media Working Group, Department of Homeland Security, Science and Technology Directorate www.FirstResponder.gov (USA) September 2012

Social Media Strategy via First Responder Communities of Practice Virtual Social Media Working Group, Department of Homeland Security, Science and Technology Directorate www.FirstResponder.gov (USA) January 2012

Next Steps Strategy via First Responder Communities of Practice Virtual Social Media Working Group, Department of Homeland Security, Science and Technology Directorate www.FirstResponder.gov (USA) January 2012 accessed via Community Engagement Guidance and Best Practices

Social media in an emergency: A best practice Guide Rive, G., Hare, J., Thomas, J. & Nankivell, K. (2012), Social Media in an Emergency: A Best Practice Guide. Wellington Region CDEM Group: Wellington.

Medias sociaux en gestion d'urgences Un guide des meillleures pratiques (French translation of Social media in an emergency: A best practice Guide. Wellington Region CDEM Group: Wellington)provided by Cedric Moro for the French MSGU community and available via his I-Resilience Blog

Project to Advance Crisis and Emergency Communications via Partnerships Towards Safer Communities PTSC-Online (Canada) April 2011. Authors, Patrice Cloutier and Barry Radford. A social media "toolkit" filled with hyperlinks to valuable sources about how, and why emergency management organizations can use social media not only to provide information to the public, but also to gain situational awareness from the public. Document is made available to the Emergency 2.0 Wiki.

Use of social media in crisis communication guidelines via Kortom [1] for the Flemish Government (Belgium) November 2011. Communication experts, both from the public and the private sector have joined their experience and knowledge to publish practical guidelines on the use of social media in crisis communication. The document has been presented to the Minister of the Interior and is already serving as a guidelines for cities and provinces and their respective crisis preparedness managers. Feedback is more than welcome.

Guidance for Collaborating with Volunteer & Technical Communities (2012) via Digital Humanitarian Network

Additional Guidelines/Resources by Sector

Emergency Sector

Emergency Management in the age of social convergence - A presentation from Patrice Cloutier on Slideshare
Brice, Tim. "How to Use Twitter for Situational Awareness." National Weather Service. [2]
Currie, Donya. “Special Report: Expert Round Table on Social Media and Risk Communication During times of Crisis: Strategic Challenges and Opportunities.” 2009. Booz Allen & Hamilton. 16 July 2010 [3]
Chavez, Craig et. al. "Local Governments Use Social Media to Prepare for Emergencies." ICMA 2010. Accessed 1 Dec. 2010. [4]
Lesperance, AM et.al "Social Networking for Emergency Management and Public Safety." August 2010. Prepared for Department of Energy by Battelle. Accessed Sept. 2010. [5].
Meier, Patrick. "Verifying Crowdsourced Social Media Reports for Live Crisis Mapping: An Introduction to Information Forensics" November 29, 2011. Accessed: December 4, 2011. [6]
Sutton, Jeannette et al. "BackChannels on the Front Lines: Emergency Use of Social Media in the 2007 California Wildfires". Proceedings of the 5thInternational ISCRAM Conference – Washington, DC, USA, May 2008F. Fiedrich and B. Van de Walle, eds. Accessed Jan, 2011. [7].
Slideshare: VOST Basics

Government Sector

How to use social media in emergency management - to help your agency, employees and customers better prepare for, respond to and recover from emergencies - An Emergency 2.0 Wiki presentation by Eileen Culleton
A Best Practices Guide for Mitigating Risk in the Use of Social Media via USA IBM Centre for the Business of Government Author, Dr Alan Oxley, November 2011
Social Media Guidelines for Canadian Federal Civil Servants
How-to.Gov "A resource for government workers to find and share guidance, best practices, new ideas, common challenges, lessons learned, and successes – all toward the goal of improving customer service across the federal government." Accessed 2011. [8]
Improving the Accessibility of Social Media in Government via US Government site HowTo.gov
USDA: "Webinar:Discover Accessible Social Media" Learn how to access and generate accessible social media. Discover the capabilities and limitations of Twitter, Facebook, YouTube, Flickr, and the mobile applications that allow interaction with these services on-the-go.[9].
Herbst, Adrian and Casey Lide. "Social Media: The Good, the Bad and the Ugly." International Municipal Lawyers Association. October 2010. From the introduction: "This paper provides an update on a variety of topics regarding the increasingly extensive development and use of online social media by individuals, businesses and governments. This presentation builds on prior publications by our firm in related areas, including, “Legal and Policy Issues Relating to Social Networking." Applications.” [10]
Becoming Emergency 2.0 Ready – using social media for business continuity - an Emergency 2.0 Wiki presentation,June 2012[11]
NASA-HQ, INC. "Message to NASA Civil Service and Contractor Employees: Social Networking Tools and Web 2.0 Appropriate Use of of Web Technologies." Posted August 3, 2010. Accessed October 17, 2011. [<http://www.spaceref.com/news/viewsr.html?pid=34636>].
North Carolina: Office of the Governor. "Best Practices of Social Media Usage in North Carolina" 2009. Accessed Dec 2010. [12].
U.S. Air Force: "New Media Manual". January, 2011. Slideshare. Accessed Jan 2011. [13].
U.S. Army "Social Media Handbook". Great resource for any organization looking for guidance. Slideshare.net. January, 2011. Accessed Jan 2011. [14].
U.S. Navy "Social Media Handbook". Slideshare.net. July, 2011. [15].
U.S. Navy Command "Social Media Handbook". Slideshare.net. Octob.er 2010. Accessed November 2010. [16].

Community/NGO sector

American Red Cross. "Social Media Handbook." American Red Cross. Scribd.com. October 2010. Accessed Oct. 2010. [17].
Guidance for Collaborating with Volunteer & Technical Communities (2012) via Digital Humanitarian Network
Barkat, Hadi, et. al. "Citizen 2.0: 17 examples of Social Media and Government Innovation" RedCut and Swissnex, Boston. "The purpose of this paper is not to serve as a template, but to provide highly successful examples of social media and government innovation that can serve as inspiration."Accessed 3 November 2011. [18]
Bloomberg, Mike. "New York City Digital Roadmap". A comprehensive strategy paper for how NY will achieve it's digital goals. Lots of good items here for other cities to use as a model. [19]
McShea, Kathleen. " Privacy Impact Assessment for the Use of Social Networking Interactions and Applications Communications/Outreach/Public Dialogue". Department of Homeland Security. 16 September, 2010. Accessed October 2010. [20].
The World Bank. "Volunteer Technology Communities: Open Development." Global Facility for Disaster Reduction and Recovery – GFDRR Labs. Accessed December 4, 2011. [21]
social media lexicon
Australian Red Cross - Communicating in Recovery

Education Sector

Stephens, Kim "Social Media's Application for University Emergency Management Preparedness and Response", July 2011. [22]

Health Sector

U.S. Center for Disease Control and Prevention. "The Health Communicator's Social Media Toolkit". [23]
Guidance for Collaborating with Volunteer & Technical Communities (2012) via Digital Humanitarian Network

Business Sector

Becoming Emergency 2.0 Ready – using social media for business continuity - an Emergency 2.0 Wiki presentation,June 2012[24]
Social Media for Business. Has a great overview of why Social Media is important--not necessarily for just crisis communications but all communications and engagement. Good overall information in the presentation. [25]